Less jobs in customer support too, I suspect. And all these 'less jobs' translate to a shittier experience by customers (anybody enjoy the clueless chatbot?) and less cost for the company. But that was already happening before GenAI.
History shows that we can't stand in the way of new technologies. What we can do is implement tax and spending policy so that the financial rewards of AI will not follow outsourcing and robotization in directing the flow of the increased profits to the investor class, rather than to workers, displaced and otherwise.
AI shines a spotlight on our number 1 problem, upward redistribution of income and wealth. It is at the bottom of poverty, the death of the "middle class," and growing numbers of billionaires who contribute little, if anything, to society.
PS - I just published a similar post arguing that many people are unwilling to swallow the red pill and acknowledge AI-driven labour market disruption despite the evidence piling up before their lying eyes.
Please stop saying irregardless, it’s regardless.
Less jobs in customer support too, I suspect. And all these 'less jobs' translate to a shittier experience by customers (anybody enjoy the clueless chatbot?) and less cost for the company. But that was already happening before GenAI.
History shows that we can't stand in the way of new technologies. What we can do is implement tax and spending policy so that the financial rewards of AI will not follow outsourcing and robotization in directing the flow of the increased profits to the investor class, rather than to workers, displaced and otherwise.
AI shines a spotlight on our number 1 problem, upward redistribution of income and wealth. It is at the bottom of poverty, the death of the "middle class," and growing numbers of billionaires who contribute little, if anything, to society.
Hammers up!
Excellent piece - please keep up the good work!
PS - I just published a similar post arguing that many people are unwilling to swallow the red pill and acknowledge AI-driven labour market disruption despite the evidence piling up before their lying eyes.
" ... management wants to cut labor costs a la Amazon, shift to cheaper contract labor a la Klarna"
Bingo!
And perhaps to get rid of jobs managers already have a fundamental contempt for?
Perhaps not incidental that a lot of these jobs are more heavily populated by women?
The management positions are the ones in the best shape while the creative ones are in the worst. Same as it ever was lol.
Great post except for your view on Mad-mani. I can only hope you live in NYC, as that will disabuse you of it better than any rebuttal I might make.