Discussion about this post

User's avatar
Gerben Wierda's avatar

Less jobs in customer support too, I suspect. And all these 'less jobs' translate to a shittier experience by customers (anybody enjoy the clueless chatbot?) and less cost for the company. But that was already happening before GenAI.

Expand full comment
Tom C's avatar

History shows that we can't stand in the way of new technologies. What we can do is implement tax and spending policy so that the financial rewards of AI will not follow outsourcing and robotization in directing the flow of the increased profits to the investor class, rather than to workers, displaced and otherwise.

AI shines a spotlight on our number 1 problem, upward redistribution of income and wealth. It is at the bottom of poverty, the death of the "middle class," and growing numbers of billionaires who contribute little, if anything, to society.

Expand full comment
5 more comments...

No posts